Guaranteeing end user satisfaction with content integration

The Challenge:

A renowned content provider wanted to ensure a high level of user satisfaction when integrating its content with various CMS platforms. The company wanted to make sure they were investing in the right technology for their customers.

The OLi Solution:

Working closely with this client, OLi created a pool of existing textbook users who were willing to participate in a review project. Some were webinar-based, while other participants allowed visits with students in the classroom. The targeted and detailed feedback that OLi gathered was invaluable to the client. As a result of this information, enhancements were made to the technology product, overall customer satisfaction was enhanced, and thousands of dollars in future code modification costs were saved.

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